The concept of the Extended Support Team started years ago but, was pushed forward at a rapid pace due to the Covid-19 impacts in 2020. It was decided we needed a program in place for our customers and employees, should an event occur that would force a department or store location to close. Our top priority is supporting our customers no matter the circumstances, and easiest way to accomplish this was to setup a call support team to handle phone traffic and help to eliminate wait times of customers being left on hold.
The Extended Support Team was developed as a solution to better serve our customers during the Covid-19 pandemic. It slowly evolved into a full-time position to handle overflow phone traffic from locations during business hours and provide afterhours support for our customers.
The extended support team brings a total combined experience of 40+ years of knowledge. The team also includes one parts person supporting our service technicians with 12+ years of experience. The team is in place to provide a fast and accurate support structure for our customers. They take great pride in their position and giving the best Gooseneck experience possible.
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