meet the extended support team
Learn more about the team behind the scenes.
ABOUT EXTENDED SUPPORT
The inception of the Extended Support Team began years prior but gained momentum swiftly in response to the Covid-19 pandemic's impact in 2020. Recognizing the need for a contingency plan for both our customers and employees in the event of closures, we swiftly implemented this program.
Our paramount goal is unwavering customer support regardless of circumstances. Establishing a dedicated call support team was the most effective solution to alleviate wait times and ensure seamless assistance for our customers.
Initially conceived to address pandemic-related challenges, the Extended Support Team has since evolved into a full-time role. Its primary function is to manage overflow phone traffic during business hours and provide after-hours assistance, ensuring uninterrupted service for our customers.
With a collective experience exceeding 40 years, the team is adept at providing swift and precise support. They take immense pride in delivering the unparalleled Gooseneck experience to our valued customers.
MEET THE EXTENDED SUPPORT TEAM
Jeff Bezanson
Central Parts Manager
Jeff took part in the development of the Extended Support Team, which developed from a concept to provide support to our customers, should a department or store location be closed for normal business hours. Jeff believes the top 3 benefits of Extended Support for our customers are: Expert knowledge, Professional support, and a true passion to help our customers resolve problems quickly and minimize down time.
Tasha Myers
Extended Support Manager
Tasha has overseen the department through implementation and growth to provide support to our customers. One thing she wishes customers knew is the years of knowledge this team carries. The whole team is driven to go above and beyond for the customer. They want to do their best to make sure the customer gets what they need, when they need it. Tasha believes Extended Support brings availability, knowledge, and teamwork to our customers.
Sam Rankin
Extended Support Team Member
Sam brings 16 years of experience to the team. The after-hours calls are his favorite, as the Extended Support Team becomes the lifeline to get our customers back up and running. Sam enjoys taking care of what's most important to the team: the customer receiving information in a timely live-answer environment.
Darcy Grosser
Extended Support Team Member
Darcy brings 10 years of experience to the Extended Support Team. He feels the most helpful to our customers when he is able to provide support after hours when our stores are not open for normal business hours. His favorite part of his job is being able to focus on one customer at a time to ensure they have everything they need.
Jason Hackney
Extended Support Team Member
Jason is the most recent addition to the Extended Support Team. He finds that empathy and compassion for a customer in the middle of a breakdown will improve the speed-to-solution. His favorite part of the position is seeing how far people are willing to push themselves every day for the sake of our customers.
Loren Ross
Extended Support Team Member
Loren brings 39 years of experience selling John Deere Parts to the team. One story of Loren's dedication to our customers involves pulling 5 different parts from 4 different Gooseneck locations and having them delivered on time to the customer the next day. Working as a team, learning and developing this group is his favorite part of the job.
Scott Kohlman
Extended Support Team Member
Scott has been with Gooseneck Implement for 7 years. His favorite part of being on the Extended Support Team is the diversity of customers. He has been able to learn and grow his knowledgebase while utilizing the experience across the team.
John Vickery
Extended Support Team Member
John has over 12 years of experience working in the Parts Department. He puts our customers first, and felt most helpful to a customer when he went to a store location, which was closed, to make a hose for them. His favorite part of the position is working with the customers to find a solution.
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