inside gooseneck 

Learn more about the departments and processes implemented to serve your operation

we're Here to support your operation for generations to come.

The success of Gooseneck all goes back to one core concept: taking care of our customers. When you buy from Gooseneck, you don’t just get a piece of equipment, you get the entire support of our Gooseneck Team: The Power Behind the Paint®.


At Gooseneck, our employees are the link between our customers and the equipment we service and sell. Our whole mission is to keep our customers going: and that mission is carried out by the dedicated employees who work here.

Read more below to learn about the many departments and processes Gooseneck has implemented to better serve YOU. 

Code Green

The mission of a CODE GREEN is simple; to deliver every part, every time, 7 days a week, 20 hours a day!

 

When a CODE GREEN comes through to our team, we drop what we are doing and find a way to make sure you get your part as soon as possible. A CODE GREEN could include a single employee delivering a part to your location, or it could be as extensive as a series of employees working together to deliver the part from another location across Gooseneck territory, to ensure it gets in your hands as soon as possible.



Extended Support

When things get busy at our 13 locations, the Gooseneck Extended Support Team steps in to keep you moving. This experienced, full-time remote team supports after-hours service and call overflow during peak times—so even when your local store can’t answer, a real person still picks up.


Launched in 2020, the team now resolves tens of thousands of customer requests each year, offering the same level of service you’d expect at the counter. They can assist with identifying parts, building invoices, and coordinating transfers or orders—then route everything back to your preferred store for pickup and final processing.

It’s fast, seamless, and built to deliver the Gooseneck Experience—day or night.


Our Extended Support Team is here to support you.

Meet the Extended Support Team

G.T.A.C.

At Gooseneck, we are continuously striving to find ways to help our technicians become more efficient, so that we can provide our customers with faster solutions

 

G.T.A.C., Gooseneck Technical Assistance Center, has provided an opportunity for experienced technicians to find a use for their high knowledge while taking on a role that's less physically demanding than a field technician. Likewise, our technicians have somewhere to reach for assistance if they are struggling to find a solution to a mechanical issue.

 
G.T.A.C. was implemented at Gooseneck in May 2020. Since the start, the G.T.A.C. team has found solutions to almost 1,600 tickets with an average time-to-response rate of two minutes. Those numbers prove that the team is committed to finding solutions for our technicians and getting the customer back up and running in an impressive time.


S.A.T.T

S.A.T.T. is Gooseneck’s industry-leading internal technician training program.​ S.A.T.T. has resulted in more efficient technicians which translates to less downtime and more cost savings for our customers.

 

S.A.T.T. was developed in-house by Gooseneck service management to condense 3 years of training down to 9 months. The purpose is to get new technicians up to speed faster than ever.

 
Current S.A.T.T. classes include Air Drill Set-Up and Diagnostics, Electrical/Can-Bus, Hydraulic, Service Advisor, and Air Conditioning.


Gooseneck Gateway

Gooseneck Gateway is our Customer Portal designed just for you. 


 In the Gooseneck Gateway, customers can: 

  • Maintain your Gooseneck parts cabinet
  • View Gooseneck equipment for sale
  • Access Gooseneck Invoices Online
  • Track your equipment
  • Place parts orders
  • Access Deere parts books
  • Order Parts Online
  • Request Service

Log-in to Gateway Learn more about Gateway

Support Team

You may have encountered the Support Team and not even known it.

 

Formerly known as the Precision Ag team, the Support Team consists of Gooseneck Precision Experts. The Gooseneck Support Team specializes in the latest equipment and technology that Deere has to offer. This correlates to employee training and high quality equipment demonstrations for customers. 

 

Likewise, if you’ve had a question about a piece of technology on one of your machines, chances are one of our precision experts helped answer it.

See What's New in Technology

Want to learn more about becoming part of the Gooseneck Team?

Click Here!