inside gooseneck

Learn more about the departments and processes implemented to serve your operation

we're Here to support your operation for generations to come.

The success of Gooseneck all goes back to one core concept: taking care of our customers. When you buy from Gooseneck, you don’t just get a piece of equipment, you get the entire support of our Gooseneck Team: The Power Behind the Paint®.

At Gooseneck, our employees are the link between our customers and the equipment we service and sell. Our whole mission is to keep our customers going: and that mission is carried out by the dedicated employees who work here.

CODE GREEN

Describe some quality or feature of the company. Write a short paragraph about it and choose an appropriate icon.

CODE GREEN
EXTENDED SUPPORT

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EXTENDED SUPPORT
CENTRALIZED SERVICE

Describe some quality or feature of the company. Write a short paragraph about it and choose an appropriate icon.

CENTRALIZED SERVICE

CHECK OUT OUR AVAILABLE USED EQUIPMENT INVENTORY TO TAKE ADVANTAGE OF THESE DEALER BENEFITS.

SHOP USED EQUIPMENT

What is CODE GREEN?

Our CODE GREEN mission is straightforward: deliver every part, every time, 7 days a week, for 20 hours a day!

When a CODE GREEN request reaches our team, we prioritize it above all else. Whether it’s a single employee delivering a part to your location or a coordinated effort, we ensure it reaches your hands as soon as possible.

Completed CODE GREENS:

2020: 146

2021: 116

2022: 152

2023: 93

What is extended support?

Introducing the Gooseneck Extended Support (GES) Team, implemented in Spring 2020. This dedicated team, comprised of 10 full-time and 1 part-time Gooseneck parts members, covers all time zones coast to coast, ensuring uninterrupted customer service for all 13 Gooseneck locations.

Here's how it works: if a call to any store goes unanswered, it seamlessly transfers to the GES team. This ensures that every customer inquiry is promptly addressed, regardless of the time or location. Once connected, our GES team members handle requests just like they would in-store, adding necessary parts to invoices and documenting customer preferences.

Whether parts need to be transferred between locations or ordered anew, our GES team ensures a smooth process. Once completed, the request is seamlessly transferred back to the store of choice for pickup. From there, our store staff takes over, pulling parts and finalizing invoices to ensure a seamless customer experience.

In its inaugural year, the GES team processed an impressive 14,315 customer requests, assisting over 5,100 customers across all branches.

Our Extended Support Team is committed to providing unparalleled support, coast to coast, whenever and wherever you need it.

What is centralized service?

Resident Field Technicians

At Gooseneck Implement, we're dedicated to providing swift and efficient support for our customers. Our Resident Field Technicians, led by our Service Dispatcher, are at the forefront of this effort. With expertise from skilled technicians, we ensure your operation runs smoothly. As we expand our team, we're poised to maintain exceptional service, ready to address any challenge and keep your equipment running at its best.

Air Drill/Planter Reconditioning Crew

Experience precision and efficiency in your fields with our Air Drill/Planter Recon Crew. These crews ensure every drill is perfectly aligned and ready for action. Operating from Kenmare to Velva, our crews work diligently to prepare your equipment for the upcoming season. With ongoing efforts to expand our reach, we're committed to extending our impact and providing exceptional service to more agricultural operations.