inside gooseneck

Learn more about the departments and processes implemented to serve your operation

we're Here to support your operation for generations to come.

The success of Gooseneck all goes back to one core concept: taking care of our customers. When you buy from Gooseneck, you don’t just get a piece of equipment, you get the entire support of our Gooseneck Team: The Power Behind the Paint®.

At Gooseneck, our employees are the link between our customers and the equipment we service and sell. Our whole mission is to keep our customers going: and that mission is carried out by the dedicated employees who work here.

Read more below to learn about the many departments and processes Gooseneck has implemented to better serve YOU.

CHECK OUT OUR AVAILABLE USED EQUIPMENT INVENTORY TO TAKE ADVANTAGE OF THE FOLLOWING DEALER BENEFITS.

SHOP USED EQUIPMENT

What is Code Green?

The mission of a CODE GREEN is simple; to deliver every part, every time, 7 days a week, 20 hours a day!

When a CODE GREEN comes through to our team, we drop what we are doing and find a way to make sure you get your part as soon as possible. A CODE GREEN could include a single employee delivering a part to your location, or it could be as extensive as a series of employees working together to deliver the part from another location across Gooseneck territory, to ensure it gets in your hands as soon as possible.

Completed CODE GREENs:

2020 - 146 CODE GREENs
2021 - 116 CODE GREENs

What is Extended Support?

The Extended Support team was designed to allow the Gooseneck stores to concentrate on in-store traffic while still providing the Gooseneck Experience to our customers.

The Gooseneck Extended Support (GES) Team was implemented Spring of 2020. The current team consisting of 6 full time Gooseneck parts members, supporting call overflow and after-hours calls for all 13 Gooseneck locations.

The process of using the GES team is simple. If a customer calls a store location, and a counter person is unable to answer the phone it then rolls into the GES team.
*Note, only calls that go unanswered at a store roll over to Extended Support.
Once the call is answered by a member of the GES team, the customer request is handled the same way it would be in the store. A GES team member will add any parts needed to the invoice as well as add notes into the customer request. Parts can be transferred between locations or ordered as needed. Once completed, the customer request is then reassigned to the store location in which the customer requests to pick up their parts. Finally, a parts counterperson or designated parts picker from the store location assigns the customer request to themselves to pull parts and finalize the invoicing process.

During the first year of existence the GES team (all branches) tallied 14,315 total customer requests helping over 5,100 customers!

Our Extended Support Team is here to support you.

Meet the Extended Support Team